During a rush of travelers returning from spring break and other major weekend events, lines at Austin-Bergstrom International Airport wrapped outside the entrance, and rental cars were left abandoned at the drop-off area Monday morning.
“Never seen anything like this,” said Kelly Williams Nagel, who posted an image of a long line of abandoned rental cars at the airport. “TSA lines are 3K deep, wrapped outside … ridiculous.”
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In an emailed statement, an airport spokesperson said the rental car issue began with one stalled-out car blocking the drop-off curb.
“Rental car staff instructed the customer to go ahead and leave the vehicle with the keys in it,” the spokesperson said. “This caused other passengers with rental cars to follow suit, and leave their rental cars alongside the curb.”
Regarding TSA security lines, the spokesperson said more travelers were attempting to fly out of Austin than normal before 8 a.m. Security officials screened 8,252 passengers before 8 a.m., well above their typical 6,600 passenger screening level.
The higher follow likely came from spring break travelers leaving Texas and others who attended events such as the Texas Relays, Dell Masters and NASCAR over the weekend.
Passengers took to social media to express their frustration.
Joey Dillion, who posted about his experience on Twitter, called his experience leaving Austin Monday morning an “apocalypse.”
Dillion included an image that showed several travelers unloading suitcases from their vehicles well ahead of the drop-off gate.
Closer to the security checkpoint, and a day earlier, Alex Wild said on Twitter that he spent 90 minutes at the TSA checkpoint on Sunday. He shared photos of the line snaking around outside the terminal.
“Made my flight by just 2 minutes but there were a lot of ppl in line with me who missed theirs,” he said in his tweet.
To address the issue, the spokesperson said the airport would work to fill staff vacancies and help expedite future airport expansion plans.
“While operations have returned to normal, we continue to ask passengers to arrive a minimum of two hours in advance now through early April,” the spokesperson said.
timothy.fanning@express-news.net
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